Uh-oh! Your Business’ Internet Access and Social Media Failed

The Internet, especially social media, has transformed how we do business these days.  We can now reach our customers, our employees, and our communities in ways that we couldn’t just a few years ago.  But this creates new and dynamic issues.  Let’s look at the recent example from Wells Fargo. 

Wells Fargo is one of the largest financial institutions in the world.  Many of us use Wells Fargo for our personal banking, our business banking, our financial investments, and other banking and financial needs.  Already facing market pressure from federal investigations and questionable business practices, Wells Fargo’s website and app failed this month resulting in access to their online banking systems being interrupted.  Consumers took to social media to rant about the latest issue with Wells Fargo.  It is a business and PR nightmare.

How does Wells Fargo respond?  What do they do?  Do they take to social media, make the rounds on TV and radio, publish a full page response in national print press?  Anything that Wells Fargo does will have financial and legal implications. Now, what if this was you or your business?  We can help you develop the appropriate business and legal response to your internet or social media failure and point you in the direction to prevent it from happening again.

Any information contained herein should not be construed as legal advice.  You should always consult with an attorney about your specific legal needs.